Last updated: 3rd June 2026
Controller and contact
INTWIT Sàrl (“INTWIT”, “we”, “us”) is responsible for the processing of personal data in connection with this website and portal (intwit.ch).
INTWIT Sàrl
c/o ExpertFid & Audit SA
Rue du Rhône 80
1204 Genève
Switzerland
You can contact us via our general contact: Contact Us - Form (info@intwit.ch).
For any questions about data protection, you can contact us via the Contact us / Data Protection Request - Form (privacy@intwit.ch). Full URL: https://intwit.ch/en/contact/privacy
Scope and applicable law
This policy explains how we process personal data in accordance with the Swiss Federal Act on Data Protection (nFADP). Where we offer our services to individuals in the European Economic Area (EEA), in particular where they are located in the EEA, or otherwise process personal data of individuals in the EEA in connection with monitoring their behaviour, the EU General Data Protection Regulation (GDPR) also applies.
What data we process
The categories of personal data we process depend on how you use our website and portal:
Account and profile data
Information you provide when registering or updating your account, such as name, email address, password hash and optional profile data (e.g. company, role, preferred language).
Listing and content data
Data you submit for property listings or service offerings (e.g. descriptions, photos, address or approximate location, prices, availability, property characteristics such as number of rooms and area).
Address and map data
When you enter or verify addresses or display locations on maps, our systems interact with external geodata services (currently geo.admin.ch) to validate and visualise addresses and coordinates. In this context, address data and technical information (e.g. IP address, date and time, browser information) may be processed by these services to deliver map tiles and geocoding results.
Communication data
Content of messages and enquiries sent via the portal or by email (for example between tenants, landlords, service providers and INTWIT), as well as our correspondence with you (support, billing, contractual communications).
AI-supported search usage data
When you use our AI-supported search feature as a subscribed member, we process the fact that you initiated an AI-supported search within a given 24-hour period and the technical data necessary to enforce your daily search limit. We do not store the content of your AI query and/or the AI-supported search results on our systems (see section 5).
Technical and log data
IP address, date and time of access, pages and functions used, referrer URL, browser and device type, error logs and similar technical information generated when you use our website and portal.
Subscription, payment and billing data
Information relating to your subscription (plan, start and end dates, renewal, payment status) and, where applicable, billing details and transaction data. If you pay via our payment service provider (currently Swiss PostFinance), certain payment data is processed directly by this provider in accordance with its own terms and privacy policy.
Localisation and translation data
To provide our content in multiple languages, we may use translation and localisation services (currently Supertext). Content that may include personal data (for example, text in listings or interface text that contains names or addresses) can be transferred to such service providers for translation and localisation purposes.
Our services are intended for adults. We do not knowingly target or offer our services to individuals under 18.
Purposes and legal bases of processing
We process personal data in particular for the following purposes and, where GDPR applies, on the following legal bases:
Provision of the portal and our services
- Creating and managing user accounts.
- Displaying and managing property listings and service provider profiles.
- Enabling contact and communication between users.
- Operating subscriptions, payments and billing (including via PostFinance).
- Legal basis: performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR).
AI-supported search
- Providing subscribed members with an AI-supported search feature that helps them discover relevant rental and sale properties and related services on external websites, subject to a strict daily query limit.
- Enforcing usage limits and preventing abuse of the AI-supported search.
- Legal basis: performance of the subscription contract and our legitimate interests in providing and improving our services (Art. 6(1)(b) and 6(1)(f) GDPR).
Address verification and maps
- Validating, normalising and displaying addresses and locations in your listings and searches using geo.admin.ch APIs.
- Legal basis: performance of a contract and our legitimate interests in ensuring data quality and providing accurate map and address functions (Art. 6(1)(b) and 6(1)(f) GDPR).
Operation, security and improvement of the website and portal
- Ensuring the technical functioning and security of our systems.
- Protecting forms and logins against automated abuse (e.g. via captcha.eu).
- Troubleshooting errors and monitoring system performance.
- Analysing basic usage trends with privacy-friendly, cookieless analytics (Plausible).
- Legal basis: our legitimate interests in operating a secure, stable and user-friendly service (Art. 6(1)(f) GDPR).
Communication
- Responding to enquiries and support requests.
- Informing you about your account, subscription, technical changes and updates to our terms or policies.
- Legal basis: performance of a contract or pre-contractual measures; legitimate interests.
Legal obligations and defence of claims
- Compliance with legal retention obligations (especially under Swiss commercial and tax law).
- Responding to lawful requests from authorities.
- Establishing, exercising or defending legal claims.
- Legal basis: legal obligations (Art. 6(1)(c) GDPR) and legitimate interests.
Marketing communications (if applicable)
- Sending you information about our services by email or similar channels where you have subscribed to such communications or where permitted by law.
- Measuring and improving the effectiveness of such communications.
- Legal basis: your consent (Art. 6(1)(a) GDPR) or our legitimate interests, as permitted by law. You can withdraw consent or object at any time.
Where we process personal data based on our legitimate interests, you may contact us for more information about the balancing test we have carried out.
AI-supported search
Certain subscription plans include an AI-supported search feature that allows subscribed members, while logged in, to run limited searches for rental and sale properties and related services offered on external websites.
How it works
When you input search criteria (for example canton, municipality, number of rooms, minimum area), our system sends this query to an AI-supported service provider (currently Euria via Infomaniak) which processes the query and returns a limited number of search results from external sources. These results are displayed in a separate browser window and link directly to the original source websites.
Daily limit and usage recording
The AI-supported search is subject to a strict daily limit (for example 3 to 5 results per day and subscribed member). For this purpose, we record that you have used your AI-supported search entitlement for the relevant 24-hour period and associate this information with your account, so that you cannot initiate another AI-supported search before the 24-hour period has expired.
No storage of queries or results
We do not store the content of your AI-supported search queries or the AI-supported search results on our systems. The AI-supported results are visible only in your browser window and expire when you close it.
AI-supported service provider
Our AI-supported search is powered by a third-party AI platform (currently Euria / Infomaniak), which processes your query and necessary technical data (such as IP address and browser information) on our behalf and in accordance with our instructions. We select providers that process data in Switzerland or the EU wherever possible.
No automated decisions with legal effect
The AI-supported search is an assistive tool that suggests potentially relevant external websites. It does not take decisions that produce legal effects or similarly significant effects for you. Any decisions you take (for example entering into a lease or purchase contract) remain entirely your responsibility.
Analytics (Plausible)
We use Plausible Analytics, a privacy-friendly, cookieless web analytics service based in the EU, to understand overall trends in the use of our website and portal. Plausible does not use cookies or other persistent identifiers and does not collect or store information that can be used to identify individual visitors; it measures only the most essential data points in aggregated form (such as page views, referrers and approximate region).
This allows us to measure, for example, which pages are visited how often and from which general regions, without tracking individual users across sites or devices. We use these insights to improve our content and services. Because Plausible operates without cookies and without identifiable personal data, we do not require your consent for this analytics activity under GDPR and nFADP.
Bot protection (captcha.eu)
To protect forms and login areas from automated abuse and spam, we use an EU-based CAPTCHA solution (captcha.eu / EU CAPTCHA). This service is designed for European customers and provides GDPR-compliant bot and spam protection without cookies or tracking.
When you interact with protected forms, basic technical data (such as IP address and browser information) is processed to distinguish legitimate users from automated requests. According to the provider, no tracking across sites and no user profiles are created, and no advertising cookies are set.
Cookies and similar technologies
Our portal uses:
Strictly necessary cookies
For example, session cookies to keep you logged in, remember your language preference or protect against cross-site request forgery (CSRF) and similar attacks. These cookies are essential for the functioning of the site and cannot be disabled via our interface.
No analytics or advertising cookies
We do not use cookies for analytics or marketing. Our analytics (Plausible) and CAPTCHA (captcha.eu) tools are designed to operate without cookies and without personal tracking (see sections 6 and 7).
You can configure your browser to block or delete cookies. However, if you block strictly necessary cookies, some parts of our site may not function correctly.
Recipients and international transfers
We do not sell your personal data and do not share it with third parties for their own marketing purposes. We may share personal data with the following categories of recipients:
- Hosting and infrastructure providers (primarily in Switzerland or the EU).
- Providers of analytics and security tools (such as Plausible Analytics and captcha.eu).
- Geodata and mapping providers (such as geo.admin.ch) used for address verification and map display.
- AI service provider/s (such as Euria / Infomaniak) that support our AI-supported search feature.
- Translation and localisation providers (such as Supertext) used to provide our content in multiple languages.
- Payment and financial service providers (such as Swiss PostFinance) used for processing payments and invoicing.
- Professional advisers (e.g. lawyers, accountants), and public authorities where required by law.
These service providers process personal data on our behalf or as independent controllers, depending on their role. Where they act as processors, they are contractually obliged to protect the data appropriately and process it only in accordance with our instructions.
Where personal data is transferred to countries without an adequate level of data protection, we implement suitable safeguards such as the European Commission’s Standard Contractual Clauses and, where necessary, additional measures to protect your data.
Wherever possible, we choose service providers that process personal data in Switzerland or the EU/EEA.
Retention periods
We retain personal data only for as long as necessary for the purposes described in this policy or as required by law. In particular:
- Account, subscription and contract-related data: for the duration of the contractual relationship and generally for up to 10 years thereafter, in line with Swiss commercial and tax retention obligations.
- Technical logs and security-related data: for as long as needed for security and troubleshooting purposes, typically a few months unless a longer period is required to document incidents or legal claims.
- AI-supported search usage records (fact that a daily AI-supported search was used): for a limited period, necessary to enforce usage limits, prevent abuse and document usage in case of disputes.
- Payment and billing data: for the retention periods required by financial and tax regulations (generally up to 10 years).
- Marketing and newsletter data: until you unsubscribe or object to processing, after which we retain only minimal information to honour your opt-out.
Your rights
Subject to applicable law, you have the following rights in relation to your personal data:
- Right of access to your data and to obtain a copy.
- Right to rectification of inaccurate or incomplete data.
- Right to deletion (“erasure”) of your data.
- Right to restrict processing of your data.
- Right to object to certain processing (for example direct marketing).
- Right to withdraw consent at any time, where processing is based on your consent (without affecting the lawfulness of processing before withdrawal).
- Right to data portability (where GDPR applies and processing is based on consent or contract and carried out by automated means).
These rights may be subject to legal requirements and exceptions, for example where we are required to retain certain data or where our overriding interests or the rights of third parties require continued processing.
To exercise your rights, please contact us via the Contact us / Data protection request form (privacy@intwit.ch).
You also have the right to lodge a complaint with a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). If GDPR applies, you may also contact your local data protection authority in the EEA.
Changes to this policy
We may update this Privacy Policy / Data Protection Statement from time to time, for example if we change our data processing activities or if legal requirements change. The current version is always available at https://intwit.ch/en/privacy. Where appropriate, we will inform you of significant changes by email or via the portal.
This policy may be made available in multiple languages. In case of discrepancies between language versions, the English version shall prevail.
Last updated: 3rd June 2026
Controller and contact
INTWIT Sàrl (“INTWIT”, “we”, “us”) is responsible for the processing of personal data in connection with this website and portal (intwit.ch).
INTWIT Sàrl
c/o ExpertFid & Audit SA
Rue du Rhône 80
1204 Genève
Switzerland
You can contact us via our general contact: Contact Us - Form (info@intwit.ch).
For any questions about data protection, you can contact us via the Contact us / Data Protection Request - Form (privacy@intwit.ch). Full URL: https://intwit.ch/en/contact/privacy
Scope and applicable law
This policy explains how we process personal data in accordance with the Swiss Federal Act on Data Protection (nFADP). Where we offer our services to individuals in the European Economic Area (EEA), in particular where they are located in the EEA, or otherwise process personal data of individuals in the EEA in connection with monitoring their behaviour, the EU General Data Protection Regulation (GDPR) also applies.
What data we process
The categories of personal data we process depend on how you use our website and portal:
Account and profile data
Information you provide when registering or updating your account, such as name, email address, password hash and optional profile data (e.g. company, role, preferred language).
Listing and content data
Data you submit for property listings or service offerings (e.g. descriptions, photos, address or approximate location, prices, availability, property characteristics such as number of rooms and area).
Address and map data
When you enter or verify addresses or display locations on maps, our systems interact with external geodata services (currently geo.admin.ch) to validate and visualise addresses and coordinates. In this context, address data and technical information (e.g. IP address, date and time, browser information) may be processed by these services to deliver map tiles and geocoding results.
Communication data
Content of messages and enquiries sent via the portal or by email (for example between tenants, landlords, service providers and INTWIT), as well as our correspondence with you (support, billing, contractual communications).
AI-supported search usage data
When you use our AI-supported search feature as a subscribed member, we process the fact that you initiated an AI-supported search within a given 24-hour period and the technical data necessary to enforce your daily search limit. We do not store the content of your AI query and/or the AI-supported search results on our systems (see section 5).
Technical and log data
IP address, date and time of access, pages and functions used, referrer URL, browser and device type, error logs and similar technical information generated when you use our website and portal.
Subscription, payment and billing data
Information relating to your subscription (plan, start and end dates, renewal, payment status) and, where applicable, billing details and transaction data. If you pay via our payment service provider (currently Swiss PostFinance), certain payment data is processed directly by this provider in accordance with its own terms and privacy policy.
Localisation and translation data
To provide our content in multiple languages, we may use translation and localisation services (currently Supertext). Content that may include personal data (for example, text in listings or interface text that contains names or addresses) can be transferred to such service providers for translation and localisation purposes.
Our services are intended for adults. We do not knowingly target or offer our services to individuals under 18.
Purposes and legal bases of processing
We process personal data in particular for the following purposes and, where GDPR applies, on the following legal bases:
Provision of the portal and our services
- Creating and managing user accounts.
- Displaying and managing property listings and service provider profiles.
- Enabling contact and communication between users.
- Operating subscriptions, payments and billing (including via PostFinance).
- Legal basis: performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR).
AI-supported search
- Providing subscribed members with an AI-supported search feature that helps them discover relevant rental and sale properties and related services on external websites, subject to a strict daily query limit.
- Enforcing usage limits and preventing abuse of the AI-supported search.
- Legal basis: performance of the subscription contract and our legitimate interests in providing and improving our services (Art. 6(1)(b) and 6(1)(f) GDPR).
Address verification and maps
- Validating, normalising and displaying addresses and locations in your listings and searches using geo.admin.ch APIs.
- Legal basis: performance of a contract and our legitimate interests in ensuring data quality and providing accurate map and address functions (Art. 6(1)(b) and 6(1)(f) GDPR).
Operation, security and improvement of the website and portal
- Ensuring the technical functioning and security of our systems.
- Protecting forms and logins against automated abuse (e.g. via captcha.eu).
- Troubleshooting errors and monitoring system performance.
- Analysing basic usage trends with privacy-friendly, cookieless analytics (Plausible).
- Legal basis: our legitimate interests in operating a secure, stable and user-friendly service (Art. 6(1)(f) GDPR).
Communication
- Responding to enquiries and support requests.
- Informing you about your account, subscription, technical changes and updates to our terms or policies.
- Legal basis: performance of a contract or pre-contractual measures; legitimate interests.
Legal obligations and defence of claims
- Compliance with legal retention obligations (especially under Swiss commercial and tax law).
- Responding to lawful requests from authorities.
- Establishing, exercising or defending legal claims.
- Legal basis: legal obligations (Art. 6(1)(c) GDPR) and legitimate interests.
Marketing communications (if applicable)
- Sending you information about our services by email or similar channels where you have subscribed to such communications or where permitted by law.
- Measuring and improving the effectiveness of such communications.
- Legal basis: your consent (Art. 6(1)(a) GDPR) or our legitimate interests, as permitted by law. You can withdraw consent or object at any time.
Where we process personal data based on our legitimate interests, you may contact us for more information about the balancing test we have carried out.
AI-supported search
Certain subscription plans include an AI-supported search feature that allows subscribed members, while logged in, to run limited searches for rental and sale properties and related services offered on external websites.
How it works
When you input search criteria (for example canton, municipality, number of rooms, minimum area), our system sends this query to an AI-supported service provider (currently Euria via Infomaniak) which processes the query and returns a limited number of search results from external sources. These results are displayed in a separate browser window and link directly to the original source websites.
Daily limit and usage recording
The AI-supported search is subject to a strict daily limit (for example 3 to 5 results per day and subscribed member). For this purpose, we record that you have used your AI-supported search entitlement for the relevant 24-hour period and associate this information with your account, so that you cannot initiate another AI-supported search before the 24-hour period has expired.
No storage of queries or results
We do not store the content of your AI-supported search queries or the AI-supported search results on our systems. The AI-supported results are visible only in your browser window and expire when you close it.
AI-supported service provider
Our AI-supported search is powered by a third-party AI platform (currently Euria / Infomaniak), which processes your query and necessary technical data (such as IP address and browser information) on our behalf and in accordance with our instructions. We select providers that process data in Switzerland or the EU wherever possible.
No automated decisions with legal effect
The AI-supported search is an assistive tool that suggests potentially relevant external websites. It does not take decisions that produce legal effects or similarly significant effects for you. Any decisions you take (for example entering into a lease or purchase contract) remain entirely your responsibility.
Analytics (Plausible)
We use Plausible Analytics, a privacy-friendly, cookieless web analytics service based in the EU, to understand overall trends in the use of our website and portal. Plausible does not use cookies or other persistent identifiers and does not collect or store information that can be used to identify individual visitors; it measures only the most essential data points in aggregated form (such as page views, referrers and approximate region).
This allows us to measure, for example, which pages are visited how often and from which general regions, without tracking individual users across sites or devices. We use these insights to improve our content and services. Because Plausible operates without cookies and without identifiable personal data, we do not require your consent for this analytics activity under GDPR and nFADP.
Bot protection (captcha.eu)
To protect forms and login areas from automated abuse and spam, we use an EU-based CAPTCHA solution (captcha.eu / EU CAPTCHA). This service is designed for European customers and provides GDPR-compliant bot and spam protection without cookies or tracking.
When you interact with protected forms, basic technical data (such as IP address and browser information) is processed to distinguish legitimate users from automated requests. According to the provider, no tracking across sites and no user profiles are created, and no advertising cookies are set.
Cookies and similar technologies
Our portal uses:
Strictly necessary cookies
For example, session cookies to keep you logged in, remember your language preference or protect against cross-site request forgery (CSRF) and similar attacks. These cookies are essential for the functioning of the site and cannot be disabled via our interface.
No analytics or advertising cookies
We do not use cookies for analytics or marketing. Our analytics (Plausible) and CAPTCHA (captcha.eu) tools are designed to operate without cookies and without personal tracking (see sections 6 and 7).
You can configure your browser to block or delete cookies. However, if you block strictly necessary cookies, some parts of our site may not function correctly.
Recipients and international transfers
We do not sell your personal data and do not share it with third parties for their own marketing purposes. We may share personal data with the following categories of recipients:
- Hosting and infrastructure providers (primarily in Switzerland or the EU).
- Providers of analytics and security tools (such as Plausible Analytics and captcha.eu).
- Geodata and mapping providers (such as geo.admin.ch) used for address verification and map display.
- AI service provider/s (such as Euria / Infomaniak) that support our AI-supported search feature.
- Translation and localisation providers (such as Supertext) used to provide our content in multiple languages.
- Payment and financial service providers (such as Swiss PostFinance) used for processing payments and invoicing.
- Professional advisers (e.g. lawyers, accountants), and public authorities where required by law.
These service providers process personal data on our behalf or as independent controllers, depending on their role. Where they act as processors, they are contractually obliged to protect the data appropriately and process it only in accordance with our instructions.
Where personal data is transferred to countries without an adequate level of data protection, we implement suitable safeguards such as the European Commission’s Standard Contractual Clauses and, where necessary, additional measures to protect your data.
Wherever possible, we choose service providers that process personal data in Switzerland or the EU/EEA.
Retention periods
We retain personal data only for as long as necessary for the purposes described in this policy or as required by law. In particular:
- Account, subscription and contract-related data: for the duration of the contractual relationship and generally for up to 10 years thereafter, in line with Swiss commercial and tax retention obligations.
- Technical logs and security-related data: for as long as needed for security and troubleshooting purposes, typically a few months unless a longer period is required to document incidents or legal claims.
- AI-supported search usage records (fact that a daily AI-supported search was used): for a limited period, necessary to enforce usage limits, prevent abuse and document usage in case of disputes.
- Payment and billing data: for the retention periods required by financial and tax regulations (generally up to 10 years).
- Marketing and newsletter data: until you unsubscribe or object to processing, after which we retain only minimal information to honour your opt-out.
Your rights
Subject to applicable law, you have the following rights in relation to your personal data:
- Right of access to your data and to obtain a copy.
- Right to rectification of inaccurate or incomplete data.
- Right to deletion (“erasure”) of your data.
- Right to restrict processing of your data.
- Right to object to certain processing (for example direct marketing).
- Right to withdraw consent at any time, where processing is based on your consent (without affecting the lawfulness of processing before withdrawal).
- Right to data portability (where GDPR applies and processing is based on consent or contract and carried out by automated means).
These rights may be subject to legal requirements and exceptions, for example where we are required to retain certain data or where our overriding interests or the rights of third parties require continued processing.
To exercise your rights, please contact us via the Contact us / Data protection request form (privacy@intwit.ch).
You also have the right to lodge a complaint with a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). If GDPR applies, you may also contact your local data protection authority in the EEA.
Changes to this policy
We may update this Privacy Policy / Data Protection Statement from time to time, for example if we change our data processing activities or if legal requirements change. The current version is always available at https://intwit.ch/en/privacy. Where appropriate, we will inform you of significant changes by email or via the portal.
This policy may be made available in multiple languages. In case of discrepancies between language versions, the English version shall prevail.